Putting Things Right
Complaints Procedure
We strive to provide an excellent service to all our customers. However, we understand that occasionally things can go wrong. If you are unhappy with our service, please let us know so we can fix it.
How to Make a Complaint
If you wish to register a complaint regarding your short-term car insurance policy, our website, or our customer service, you can do so easily by contacting our dedicated complaints team:
By Post
Write to our Complaints Manager at:
QuickCarInsure Ltd,
123 Insurance Way,
London, EC1A 1BB
Our 3-Step Resolution Process
We handle all complaints strictly in accordance with the guidelines set by the Financial Conduct Authority (FCA). Here is what you can expect from us:
Acknowledgement
We will acknowledge your complaint in writing within 3 working days of receiving it. We will also provide you with the name of the person handling your case.
Investigation
We will conduct a thorough and impartial investigation. If we need more information, we will contact you. We aim to resolve most issues within 2 weeks.
Final Response
We will issue a Final Response letter within 8 weeks outlining our findings and any proposed resolution or compensation.
Financial Ombudsman Service (FOS)
If you are not satisfied with our Final Response, or if 8 weeks have passed since you made your complaint and we have not provided a final response, you have the right to refer your case to the Financial Ombudsman Service (FOS) free of charge.
Contact the FOS:
- Website: financial-ombudsman.org.uk
- Phone: 0800 023 4567
- Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Please note: You must refer your complaint to the FOS within 6 months of receiving our Final Response letter.
Need immediate help instead?
If your issue is a simple query or you need to correct a typo on your policy, our support team can fix it instantly without opening a formal complaint.
Contact Support Team